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Our happy customers

At Bay Audio we pride ourselves on the standard of customer service we provide to every customer, every time. We understand the journey you go on when taking action on hearing loss, and the feelings and emotions you experience. Here are just a few stories from some of our customers, as they experienced the Bay Difference.

Our goal at Bay Audio is to enrich the lives of our customers by empowering them to reach their full potential. Read what some of our customers have to say about their experience below:

Dear Anne,

I just wanted to say A BIG THANK YOU SO MUCH for today.

You gave me my hearing back even though I really didn’t think I had a problem. My kids kept saying, “mum we are not being nasty, but you do have a problem” and I just kept brushing it off. After everything I have been through In the past few years – my car crash, my eyesight failing, losing my mother, dealing with all my spinal damage and nerve damage, and suffering in pain 24/7 – I just didn’t want to hear that I had something else wrong. I couldn’t bear the thought of dealing with any more problems.

After a while of my kids telling me there was a problem, I started to notice things like my speech and not hearing things right, so I dropped into your store and thought “well, if there is a problem with my hearing I better get it seen to before I cannot hear at all”. I would have hated not being able to hear my granddaughter talking and laughing, or my kids or even not hearing my daughters vows when she gets married next year. I’m so happy that I did listen to my kids and got my hearing checked and I’m so over the moon that I can now hear clearly.

I cannot believe what I have been missing out on and to be honest, when I got home, I broke down and cried my heart out because if I had listened to my kids earlier I wouldn’t have missed out on so much that I did because I just didn’t hear it.

Thank you so much for all your help and understanding today and giving me back my hearing properly again. I’m so over the moon and it gives me hope and satisfaction knowing I will now be able to hear properly with no more complaints from my kids, or hiding the fact that I just couldn’t hear someone talking to me. I do admit I did feel helpless at times.

You have given me back more than you will ever know and I feel so relieved and happy, thanks to you.

My kindest regards,
Lisa Kentwell

“Thank you so much for making my world happier and for making my family happier! (No more ‘I beg your pardon?’, Volume to the max, or ignoring people). So ever grateful!”


“It took a long time to convince me that I needed hearing devices, but now I would not be without them! I was particularly impressed from the outset with the level of professionalism, knowledge and advanced training of the audiologist and staff. I can’t thank you enough!”


“Many thanks to your amazing team for being so accommodating and helpful during my recent visits. Pleased to say iI got the job!! – And can now use a phone with much more confidence than I’ve ever had in my life.


“As I left bay audio after my fitting, I heard a strange rustling sound. After several seconds, I realized it was the sound of the wind blowing – something so simple made me smile! After years of living with a loss I can now hear the voices of people from other rooms, and don’t have to see their lips moving to understand what they are saying. My energy levels have gone up after l started wearing my hearing devices.

I never realised that living with a hearing loss could be so exhausting! My hearing loss affected a lot of people around me, even though I didn’t realise it or want to admit it. My confidence has improved so much since wearing my devices. I can finally go into a restaurant or work meeting and hear what the speaker is saying. Now I can hear conversations, whispers, and other everyday sounds that I had
been missing out on – thank you for improving my life.”

Kippa ring customer

“Having my hearing checked by bay audio saved my life! I discovered that I had an undetected brain tumor. I am so very thankful for what the team has done for me.”


“I’d never had hearing devices before my fitting, I was so pleased to be able to hear perfectly after 25 years of missing so many sounds! I have missed out on so much and being too ashamed to ask people to repeat themselves, it made me withdraw from people and conversations. Thank you very much for what you have done
for me.”


“Thank you so much for all that your team did for dad recently. He had been feeling left out of conversations for so long and as you all saw he is beyond happy with his hearing devices. Mum has told me that since they have returned home he is asking what different noises are around the house because he hasn’t heard them before. He’ll probably be driving mum quite mad for a while :)”


“A very special thank you for your prompt action during my sudden onset hearing loss.”


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