About us


At Bay Audio we believe that the ability to hear well is vital to enjoying all that life has to offer

Our ability to hear is central to how we perceive the world and how others perceive us.

In fact, not so long ago, hearing loss sufferers were stigmatised by both the frustrations of those trying to communicate with them and the bulky and unattractive hearing aids that were available to help with their hearing.

Those days are gone.

Technology has advanced in leaps and bounds and today there are a wonderful variety of advanced hearing devices that make a huge impact on quality of life while having a minimal effect on the wearer’s appearance.

Bay Audio team members participate in a profit share arrangement with Bay Audio based on business performance. Bay Audio offers a wide range of hearing solutions and will advise you on the type, style and brand that best meets your hearing needs.

While Bay Audio is able to supply a wide range of hearing solution brands at the customer’s request, we have preferred supplier agreement with leading manufacturers Starkey Hearing Technologies, Oticon, Resound & Signia.

To ensure Bay Audio customers’ complete satisfaction we offer a 100%, 90-day money back guarantee with no hidden fees or charges.

As part of our commitment to providing our customers with the best hearing technology solutions, Bay Audio Hearing Experts promises:

Friendly, expert service from highly trained clinicians, uniquely independent from hearing aid manufacturers.

Thorough advice on government funding, plus a full range of payment options.

Battery club

Automatic membership to the Bay Audio Battery Club for substantial savings on batteries.

A 100% 90 day money back satisfaction guarantee, with no hidden fees.

Modern conveniently located stores in the very shopping centre you probably visit regularly with ample and easy parking.

Open 7 days

A Network of over 70 Stores in Australia, including Queensland, New South Wales, Victoria & ACT with extended trading hours including late nights and weekends.

A minimum 36 month warranty on all hearing devices.

Get 5 years warranty on our Premier Plus devices

Get 4 years warranty on our Premier devices

Warranties are exclusively covered by Bay Audio and include the same terms & conditions as the manufacturers warranty

Aftercare support

Unlimited aftercare service after we’ve fitted you with a device. (*Applies to everyday maintenance including re-tubing, wax removal.)

Ongoing service, contact, technology updates and advice.

State-of-the-art digital technology.