Common Questions

We are happy to answer your questions on hearing health, hearing loss, hearing tests or hearing devices. If you can’t find an answer to your question, get in touch with our team! 

What is Bay Audio doing to ensure our stores are safe during COVID-19?

Our stores are deep cleaned on a daily basis, and high-touch items and areas are cleaned throughout the day, as well as items and surfaces disinfected throughout the day.

Bay Audio stores adhere to the Federal Government social distancing guidelines, including capped numbers in our stores and only 2 persons (including our clinicians) in our clinical rooms at any time.

Bay Audio’s prime concern is the safety and wellbeing of our team and our customers, and we are committed to being safe and trustworthy.

What are the common symptoms of hearing loss?

Common symptoms of hearing loss include increased difficulty hearing high-pitched sounds, ringing ears, missing everyday auditory cues such as a ringing telephone or doorbell, difficulty hearing at public gatherings, group conversations and background noise.

What are the types of hearing loss?

There are three types of hearing loss – conductive hearing loss (outer or middle ear), sensorineural (inner ear) hearing loss and mixed (a combination of conductive and sensorineural hearing loss).

Conductive hearing loss is an outer or middle ear problem and below are some examples of possible causes:
• An obstruction such as ear wax that stops sound waves reaching the eardrum
• Eardrum damage such as a hole or perforation
• Reduced movement of middle ear bones, often caused by glue ear or disease (otosclerosis)
• Birth defects.

Sensorineural hearing loss, the most common type of hearing loss, occurs when hair cells of the inner ear, and their potential for sending nerve impulses, are damaged. Sensorineural hearing loss is often permanent, but is greatly helped by hearing devices, particularly when hearing loss is the result of loud noise.

Why do my ears ring?

The ringing in ears is called tinnitus. Tinnitus sufferers experience persistent hissing or ringing in their ears. It’s a major source of discomfort, which affects 15% of Australians, and 30% of Australians aged over 55. Tinnitus (also known as phantom noise due to the absence of external stimuli) is often caused by loud noise, a variety of health problems and some medications (particularly high doses of aspirin). Caffeine, alcohol and smoking are also known to make tinnitus worse.

Researchers at Buffalo University have discovered tinnitus originates somewhere in the brain, not in the ear. There is no magical cure for tinnitus, unless it is related to an easily reversed cause such as earwax build-up. However there are a number of strategies that can be used to minimise the impact that tinnitus has on your life. These strategies include: hearing aids, auditory distractions, stress management or a Neuromonics Tinnitus Treatment.

You can read more about tinnitus here.

Why is it that I can hear people but I can’t really understand what they’re saying?

The most common type of hearing loss is high-frequency hearing loss. When someone is speaking to you, you can make out low-pitch vowels, but high-pitched consonants such as “ss” and “th” are missing. This makes speech sound muffled and hard to understand.

Is Bay Audio completely independent or is it owned by a device manufacturer?

Bay Audio is not a retail outlet for a device manufacturer. As a completely independent company specialising in the latest hearing technology, Bay Audio offers a wide range of hearing solutions and will advise you on the type, style and brand that best meets your hearing needs.

While Bay Audio is able to supply a wide range of hearing solution brands at the customer’s request, we have preferred supplier agreements with leading manufacturers.

Does Bay Audio offer a profit-sharing program to its team?

Bay Audio team members participate in a profit share arrangement with Bay Audio based on business performance. Bay Audio offers a wide range of hearing solutions and will advise you on the type, style and brand that best meets your hearing needs

While Bay Audio is able to supply a wide range of hearing solution brands at the customer’s request, we have preferred supplier agreement with leading manufacturers Starkey Hearing Technologies, Oticon, Resound & Signia.

To ensure Bay Audio customers’ complete satisfaction we offer a 100%, 90-day money-back guarantee with no hidden fees or charges.

What happens in a hearing assessment?

A full diagnostic hearing assessment is easy, painless and non-invasive. The assessment is conducted by a skilled clinician and takes about 45 minutes.

A hearing assessment includes an ear examination and specialised testing to evaluate hearing sensitivity and response to speech.

If hearing loss is detected the clinician will guide you through your options.

What is an audiogram?

An audiogram is a chart that shows the results of your hearing test. The graph measures pitch (frequency) vs. intensity (decibels).

Do I have to see a doctor first?

You don’t need to see a doctor before making an appointment for a hearing test at Bay Audio. Just call one of our stores to book a hearing check.

Once the hearing assessment is completed, a Bay Audio team member will send your hearing assessment results and a written report to your doctor or medical specialist.

Should you require hearing devices, your clinician will explain what’s involved in the selection and fitting of your new hearing devices.

Bay Audio work with medical doctors and otolaryngologists (doctors that specialise in diseases of the ear) and refer patients in special cases such as deformity, excessive wax accumulation, sudden onset of hearing loss, acute or chronic dizziness and pain.

How much does a hearing examination cost?

The maximum cost for a hearing test is $88, however, we do free hearing checks to gauge an idea of whether or not you have a potential hearing loss, prior to proceeding with a full diagnostic hearing assessment.

There is a government-funded scheme available that can cover the entire cost of such a test. This could make your hearing test entirely free. Find out more about funding options here.

What is a clinician?

A clinician is a well-trained, highly qualified healthcare professional, trained in the diagnosis and management of hearing disorders.

What checks should I have while I’m having a hearing assessment?

A hearing assessment should be done in a sound-insulated room. Your Bay Audio clinician will ask you questions and examine your ears and then check your ears by playing tones through earplugs or a headset. Your clinician will explain the hearing assessment results to you and chat about possible solutions, like whether or not hearing devices are needed.

What is a digital hearing device?

All Bay Audio hearing devices are digital. Digital technology has revolutionised the way hearing devices process sound, providing superior listening comfort, speech clarity, and user control. All digital hearing devices are programmable to individual requirements. Generally speaking, digital hearing devices are the most sophisticated amplifying devices currently available.

Do hearing devices use batteries?

All hearing devices use batteries. Hearing device owners are able to change batteries in most models. Some hearing devices even function on rechargeable batteries, but these rechargeable hearing device batteries are only available in selected models. Join the Bay Audio Battery Club for savings of over 50%. The Battery Club loyally card entitles you to purchase a standard packet of six batteries for only $3 and the 8th packet is free.

Under the Office of Hearing Services Program, there is an annual battery and maintenance scheme for eligible clients, whereby your service provider will maintain your aid and supply batteries of an annual fee.

Can I get my hearing device repaired?

Yes, in most situations you can get your hearing device repaired. In the case of malfunction or breakdown, Bay Audio will assess your hearing device and repair it either in our facility or by using one of our partners. Repair costs typically range from $10 to $200 depending on the damage or fault.

Can a hearing device make my hearing worse?

Hearing devices programmed by one of Bay Audio’s trained clinicians won’t make hearing worse. By wearing hearing devices, your hearing and auditory comprehension is less likely to deteriorate as fast as if you were not wearing hearing devices.

Are two hearing devices better than one?

Yes, two hearing devices are better than one. A hearing test determines the extent of hearing loss in each ear. When both ears are impaired, studies have shown that two hearing aids improve speech understanding in the majority of listening environments, particularly in the presence of background noise. It also ensures that both ears stay active to reduce hearing deterioration and enhances the ability to localise a sound source. Generally, the benefits of using two hearing aids outweigh the additional cost.

Does Bay Audio offer a satisfaction guarantee for their hearing devices?

Bay Audio offers a 90 day 100% money-back guarantee on all hearing aid devices sold. During this 90 day period, a Bay Audio clinician will do their best to ensure you get the most from your new hearing aids. However, if at any time during this period you decide the hearing device is not working as you expected, you can exchange it for an alternative device or return it for a full refund.

Am I eligible for the Australian Government Hearing Services Program?

You are eligible to apply for a Hearing Services Voucher if you are an Australian Citizen or permanent resident 26 years or older and you are:
• A Pensioner Concession card holder
• Receiving sickness allowance from Centrelink
• The holder of a Gold Repatriation Health Card issued for all conditions
• The holder of a White Repatriation Health Card issued for conditions that include hearing loss
• A dependent of a person in one of the above categories
• A member of the Australian Defence Force
• Undergoing an Australian Government funded vocational rehabilitation service and you are referred by your service provider


You are eligible to receive other ‘declared’ hearing services if you are an Australian Citizen or permanent resident and you are:
• younger than 21 years; or
• a participant in a Community Development Employment Projects Program; or
• an Aboriginal person or Torres Strait Islander who is over 50 years old.

For more information on the Office of Hearing Service Program (OHS), visit the OHS website.

Will government assistance cover the cost of a pair of hearing devices?

Under the Australian Government Hearing Services Program, eligible clients can obtain, free of charge, a pair of quality hearing devices that will provide a satisfactory rehabilitation outcome if they have a clinical need for one. However, the Australian Government Hearing Services Program also allows for ‘top-up’ arrangements – where eligible clients may choose to be fitted with a hearing aid with added features beyond those necessary to achieve just a satisfactory level. Under the ‘top-up’ arrangement, eligible clients pay the difference in cost to the service provider.

How much do hearing devices cost?

Hearing devices may not cost you anything if you’re an eligible client of the Australian Government Hearing Services Program. Alternatively, a hearing device may only cost you a portion of the price if you have relatively high levels of Extras Health Insurance. You can read more about funding options here.

The best person to discuss hearing device options and funding eligibility is one of Bay Audio’s clinicians. Hearing devices come in many shapes and sizes, and cover a wide range of prices, but until a Bay Audio clinician has tested your hearing, they’re unable to provide you with the best recommendation for your needs.

How do I go about getting hearing devices?

The first step in getting hearing devices is being examined by an audiologist, who will identify the extent and type of your hearing problem. You’ll need to make an appointment at a Bay Audio hearing location:
Should hearing aids be needed, a clinician will help you select the best device

The clinician may take an impression of your ear to capture an exact duplicate of its contours for the best fit, and will order the selected hearing aids. Delivery normally takes one to two weeks.

A clinician fits your hearing devices and teaches you how to use them.

Getting the best from your hearing devices takes time and practice as your brain acclimatises to hearing more. A clinician monitors your progress and fine-tunes the hearing devices for optimum performance.

Once it’s up and running, your new hearing devices should last at least five years. All hearing aids use hearing aid batteries, which should be changed regularly. Check our Battery Club for the best prices on hearing aid batteries.

Which hearing device is best for me?

Bay Audio will help you decide which hearing device is best for you.

A clinician will determine the requirement for a hearing aid and will help you select a device that best compensates for your specific hearing loss. Everyone’s hearing is unique, and a hearing device that is appropriate for one person’s hearing loss may be inappropriate for another person.

Your Hearing Technology Experts

If you have a question that wasn’t answered, give us a call or fill out our online contact form to see how we can help you.