TERMS & CONDITIONS

• To be eligible for these promotions, payment of the hearing aids must be made at time of fitting.
• To the extent permitted by law, Bay Audio Pty Ltd can amend, vary, suspend or terminate these terms and conditions with 14 days’ notice. 
• Discount offers are not available with any other offer. 
• The promotions are not available to Amplifon, Bay Audio or Attune employees in combination with existing benefits. 
• Conditions apply under the Australian Government Hearing Services Program. 

(1) Hearing test free of charge (screening) for everyone 18 years and over: 

• Bay Audio is offering a hearing screening free of charge to everyone 18 years and over.  
• This is a basic screening check to determine if hearing loss is present.
• We may recommend an advanced hearing assessment. Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be funded for this advanced hearing assessment appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program.

(2) Fully funded or subsidised hearing aids with the Australian Government Hearing Services Program 

• Bay Audio will check your eligibility for fully funded hearing aids and services through the Australian Government Hearing Services Program (HSP).  

• Eligibility criteria apply.  

• Conditions apply to clients under the Australian Government Hearing Services Program.  

• Bay Audio always offer a fully funded hearing aid solution under the HSP funded hearing aids.  

• HSP clients can purchase a maintenance plan which will not exceed $50.40 – this will cover the cost of batteries, earmold renewals, repairs, ear-hook replacements, adjustments & re-programming (if required), replacement of tubing, wax guards and cords of the hearing aids. 

(3) 30-day money-back guarantee 

• Hearing aids may be exchanged for other products (of the same or lesser value), or may be returned for a refund, within 30 days of purchase.  
• Bay Audio reserves the right to refuse to exchange or refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost.  
• Any refund paid will be the amount paid by the client only, which will not include any discounts or funders’ contributions (e.g. Australian Government Hearing Services Program Department of Veterans’ Affairs, Work Cover or Insurance contributions). 

(4) Fully funded or subsidised Assistive Listening Devices under the Australian Government Hearing Services Program  

• Bay Audio offers a range of Assistive Listening Devices for purchase.  

• Devices include: Audeara Bundle, Audio Maxi Pro (Earphones), Audio Maxi Pro (Headphones), Momentum True, Wireless 2-Black, Momentum True Wireless 2-White, Sennheiser RS 195  

• Bay Audio will check your eligibility for fully funded or subsidised assisted listening devices and services through the Australian Government Hearing Services Program (HSP).  

• Eligibility criteria apply.  

• Conditions apply to clients under the Australian Government Hearing Services Program.  

• Bay Audio always offer a fully funded hearing aid solution under the HSP. You may also choose to top-up (contribute an out of pocket amount) to the next level of technology from the HSP funding. 

(5)  Flexible Finance Options 

• Bay Audio is offering flexible finance options in-store through our partners Humm and Latitude Financial Services.  

• Humm: 

• Humm terms and conditions apply – see https://www.shophumm.com.au/terms-and-conditions  

• Humm eligibility criteria applies.  

• Please read Humm’s full TMD here – https://cdn.shophumm.com/humm/uploads/sites/3/5104_HU_ humm-TMD-Update_July24.pdf 

• Latitude Financial Services: 

• Approved customers only using an Equal Monthly Payment Plan. Monthly credit card fee applies, currently $10.95 (subject to change). After the interest free plan ends interest will be charged on any outstanding balance at the expired plan rate, currently 29.99% p.a. (subject to change). 

• If you miss a payment, late fees will apply and interest may apply. Interest may also be charged on other purchases and transactions made on your Latitude credit card. Latitude Credit Card General Terms and Conditions set out the T&Cs for the Latitude Gem Visa credit card. Credit provided by Latitude Finance Australia ABN 42 008 583 588 Australian Credit Licence number 392145.​ 

• If term is less than 33 months:​ If you fail to make your equal monthly payment for two consecutive months, you agree that your Equal Monthly Payment Plan with a term of fewer than 33 months will change into a Minimum Monthly Payment Plan for the remaining duration of the initial plan term. 

(6) Advanced Hearing Assessment (also known as a Comprehensive Hearing Assessment) at no cost to you: 

• Bay Audio is offering advanced hearing assessment free of charge for select customers.  

• To qualify, the client must have received a letter, call, email, flyer, partnership offer or filled in your contact details on specific digital advertising from Bay Audio.  

• Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be funded the appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program.  

• Customers must be 18 years and older to be eligible for this offer.  

(7) 3-year manufacturer’s warranty on all devices 

• 3-year warranty T&Cs apply under the brand of hearing aids, as provided with your selected device. 

(8) 30-day money-back guarantee 

• Bay Audio reserves the right to refuse to refund hearing aids where the hearing aids or parts have not been returned, damaged or lost. 

(9) AIA Health Members

General terms & conditions:

• Conditions apply under the Australian Government Hearing Services Program (HSP)
• Offer available throughout the partnership of AIA & Amplifon
• Offers cannot be used in conjunction with any other offer

AIA Health Members Offer

• Offers available to active AIA Health Members.
• AIA Health Members = “any person covered under a private health insurance policy issued by AIA and aged 18 years or over”

Comprehensive hearing assessment at no cost
1. Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be funded the appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program.
2. Private clients with an active AIA Health membership will receive a comprehensive hearing assessment free of charge
20% discount
1. 20% discount excludes devices fully subsidised by the Australian Government Hearing Services Program (HSP).
2. For HSP eligible clients, the 20% discount will apply to the balance owing on devices once any applicable HSP funding is applied. 

• • Valid for one fitting per person. 
  • Cannot be used in conjunction with any other offer. 
  • Amplifon Group reserves the right to change these conditions at any time. 
  • Offers available at Amplifon Australia, Ampli Retail Australia, Bay Audio and Attune stores.

(10) Retired and Former Police Association of NSW Partnership

• Offers available to active membership holders of the Retired and Former Police Association of NSW.
• Comprehensive hearing assessment at no cost
  • Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program will be funded the appointment so there is no cost to the client. Conditions apply to clients under the Australian Government Hearing Services Program.
  • Private clients with an active RFPA membership will receive a comprehensive hearing assessment free of charge
• 20% discount
  • 20% discount excludes devices fully subsidised by the Australian Government Hearing Services Program (HSP).
  • For HSP eligible clients, the 20% discount will apply to the balance owing on devices once any applicable HSP funding is applied.
  • Valid for one fitting per person.
• Cannot be used in conjunction with any other offer.
• Amplifon Group reserves the right to change these conditions at any time.
• Offers available at Amplifon Australia, Bay Audio and Attune.

(11) NSW Seniors Card Offer

See amplifon.com.au/terms-and-conditions/nsw-seniors-card-offer for full terms and conditions.

(12) Ultimate Cruise Holiday (Aug 2025 – Dec 2025) Promotion Terms & Conditions (“Conditions of Entry”) 
 

1. The entrant agrees and acknowledges that they have read these Conditions of Entry (and the Schedule) and that entry into the Promotion is deemed to be acceptance of these Conditions of Entry (and the Schedule). Any capitalised terms used in these Conditions of Entry have the meaning given in the Schedule, unless stated otherwise.
2. The Promotion commences on the Start Date and ends on the End Date (“Promotional Period”). Where applicable, entries are deemed to be received at the time of receipt by the Promoter and not at the time of transmission or deposit by the entrant. Records of the Promoter and its agencies are final and conclusive as to the time of receipt. 
3. Valid and eligible entries will be accepted during the Promotional Period. 
4. Employees (and their immediate family members) of the participating venues, agencies/companies directly associated with the conduct of this Promotion, the Promoter, businesses involved in determination of winner/s for the Promotion, businesses involved in the management of the Promotion, any organisation benefiting from the Promotion, the Promoter’s distributors, suppliers, subsidiary companies/businesses and associated companies and agencies are not eligible to enter. “Immediate family member” means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin. 
5. All reasonable attempts will be made to contact each winner. 
6. If any winner chooses not to take their prize (or is unable to), or does not take or claim a prize within a reasonable time, as specified by the Promoter, they will forfeit the prize and the Promoter is not obliged to offer a substitute prize. 
7. Where entry is allowed by purchase or subscription, the cost of the product or service is no greater than the cost would be without the opportunity to participate in the Promotion. 
8. The value of the prizes is accurate and based upon the recommended retail value of the prizes where applicable (inclusive of GST) at the date of publication. The Promoter accepts no responsibility for any variation in the value of the prizes after that date. 
9. No part of a prize is exchangeable, redeemable for cash or any other prize or transferable, unless otherwise specified in writing by the Promoter. 
10. If a prize (or portion of a prize) is unavailable the Promoter reserves the right to substitute the prize (or that portion of the prize) to a prize of equal or greater value and specification, subject to any written directions of a regulatory authority.  
11. No entry fee is charged by the Promoter to enter the Promotion. Where entry is allowed online, there is no additional cost to enter the Promotion other than any cost paid by the entrant to access the website or social media platform of entry via their Internet service provider. 
12. Each prize will be awarded to the person named in the entry and any entry that is made on behalf of an entrant or by a third party will be invalid. If there is a dispute as to the identity of an entrant or winner, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant or winner. 
13. Entrants’ personal information will be collected by the Promoter directly or through the Promoter’s agents or contractors. Personal information will be stored on the Promoter’s database. By entering, entrants consent to the Promoter using this information for future marketing purposes regarding its products, including contacting entrants electronically. The Promoter collects personal information about entrants to run this Promotion and may disclose entrants’ personal information to its related entities and to third parties including its contractors and agents, prize suppliers and service providers to assist in conducting this Promotion. This may include disclosures to organisations outside Australia including in places such as the Philippines. The Promoter may also disclose entrants’ personal information to the State and Territory lottery departments as required under the relevant lottery legislation. By entering, entrants consent to receive email or SMS messages from the Promoter without any functional unsubscribe facility if they relate primarily to the conduct of this Promotion. If the entrant does not provide their personal information as requested, they may be ineligible to enter or claim a prize in the Promotion. The Promoter’s Privacy Policy (see https://www.amplifon.com/au/privacy-policy) includes information about: (a) how an entrant can seek access to the personal information the Promoter holds about them and seek correction of the information; and (b) how to complain about a privacy breach and how the Promoter will deal with such a complaint. 
14. For the purposes of public statements and advertisements, the Promoter may only publish the winner’s surname, initial and postcode of residence. 
15. The Promoter reserves the right to refuse to allow a winner to take part in any or all aspects of a prize, if the Promoter determines in its absolute discretion, that a winner is not in the physical or mental condition necessary to be able to safely participate in or accept the prize.  
16. It is a condition of accepting the prize that a winner and their travel companion may be required to sign a legal release as determined by the Promoter in its absolute discretion, prior to receiving a prize.  
17. If a prize is provided to the Promoter by a third party, the prize is subject to the terms and conditions of the third party prize supplier. The terms and conditions which apply to the prize at the time it is issued to the winner will prevail over these Conditions of Entry in the event of any inconsistency. To the extent permitted by law the Promoter accepts no responsibility or liability for any delay or failure by the third party to deliver the prize, any delay or failure relating to the prize itself or failure by the third party to meet any of its obligations in these Conditions of Entry or otherwise. 
18. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Conditions of Entry restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth). 
19. If for any reason any aspect of this Promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any cause beyond the control of the Promoter, the Promoter may, in its sole discretion, cancel, terminate, modify or suspend the Promotion and invalidate any affected entries, or suspend or modify a prize, subject to State or Territory regulation. 
20. The Promoter reserves the right, at any time, to validate and check the authenticity of entries and entrant’s details (including an entrant’s identity, age and place of residence). If a winner cannot provide suitable proof as required by the Promoter to validate their entry, the winner will forfeit the prize in whole and no substitute will be offered. Incomplete, indecipherable, inaudible, incorrect and illegible entries, as applicable, will at the Promoter’s discretion be deemed invalid and not eligible to win. Entries containing offensive or defamatory comments, or which breach any law or infringe any third party rights, including intellectual property rights, are not eligible to win. The use of any automated entry software or any other mechanical or electronic means that allows an individual to automatically enter repeatedly is prohibited and may render all entries submitted by that individual invalid. 
21. The Promoter reserves the right to disqualify entries in the event of non-compliance with these Conditions of Entry. If there is a dispute concerning the conduct of the Promotion or claiming a prize, the Promoter will resolve the dispute in direct consultation with the entrant. If the dispute cannot be resolved the Promoter’s decision, acting reasonably, will be final. 
22. The Promoter and its associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person’s negligence or willful misconduct) in connection with this Promotion or accepting or using any prize (or recommendation). For the sake of clarity, this clause shall not apply where the Promoter has contributed to or caused such loss, expense, damage, personal injury or death and shall not apply to any liability which cannot be excluded by law (in each case the Promoter’s liability is limited to the minimum allowable by law). 
23. Unless otherwise specified, a prize is a single event for the winner (and where relevant their companion) and cannot be separated into individual events or components. 
24. The winner(s) will participate in and co-operate as required with all reasonable marketing and editorial activities relating to the Promotion, including (but not limited to) being recorded, photographed, filmed or interviewed and acknowledges that the Promoter may use any such marketing and editorial material without further reference or compensation to them. 
25. The Promoter accepts no responsibility for any tax implications and the entrant must seek their own independent financial advice in regards to the tax implications relating to the prize or acceptance of the prize. 
26. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of these rights. 
27. Authorised under: ACT Permit No. TP 25/01671, NSW Authority No. TP/04459 and SA Permit No. T25/1255 

(13) Deal of the Year Offer

• Offer is open to individuals who have booked and attended an appointment on or before 31/12/25.
• Purchase any eligible device and receive a discount.
• Discounts vary depending on the following device level of the hearing aids purchased:
  • Level 2 – $1000 discount (for binaural) & $500 discount (for monoaural);
  • Level 3 -$1500 discount (for binaural) & $750 discount (for monoaural);
  • Level 4 – $2500 discount (for binaural) & $1250 discount (for monoaural);
  • Level 5 & above – $3500 discount (for binaural) & $1750 discount (for monoaural) (each a ‘Discount’).
• Offer is valid for Private and Hearing Services Program customers (Level 2/Level 3 devices for Hearing Service Program customers only), binaural and monaural.
• Available at any Bay Audio clinic within Australia.
• Offer starts 1/12/25 and ends 31/12/25 (for purchases).
• Max 1 Discount per person.
• Not valid with Work Cover, insurance fitting claims and/or other offer/s.
• Eligible technology includes: GN ReSound & APL powered by GN ReSound, Oticon & APL powered by Oticon.